Access-to-justice chatbots & legal-aid triage
Chatbots guide citizens on procedures, forms and eligibility
- Who we serve
- Governments and Public Agencies
- Category
- Justice & Legal
- Value
- Experience
- Human role
- Human approves every decision
- Maturity
The problem
Without access-to-justice chatbots & legal-aid triage, judiciary spend their time on the routine and administrative side of the work, working through case files, filings, judgments, court schedules, statutes by hand, and the people they serve feel the delay and the inconsistency.
How it works
Access-to-justice chatbots & legal-aid triage - Chatbots guide citizens on procedures, forms and eligibility. It draws on case files, filings, judgments, court schedules, statutes and is typically owned by judiciary. Where the human comes in: judiciary review and approve before any action affects a person, a payment or a case; the AI flags, ranks and drafts. It is at pilot stage, with documented pilots or single deployments; examples include Portugal; Singapore.
Where the human comes in
Judiciary review and approve before any action affects a person, a payment or a case; the AI flags, ranks and drafts
What it needs
case files, filings, judgments, court schedules, statutes
In the field
Portugal; Singapore
OECD Governing with AI (2025)
Public deployments by other organizations, listed for context. Not Sphere projects.